Brian is Salesforce's Global Innovation Evangelist. He's also an 8x best-selling author, international keynote speaker, and digital anthropologist. At Salesforce, he humanizes emerging and disruptive trends to help leaders see new and more meaningful possibilities for digital transformation and innovation.
What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers engage with your company is.
In times of global disruption, it’s natural to reach out to customers to let them know that their health and well-being are important. But, these are no ordinary times. We’ve entered a Novel…
