Jonathan Phillips, Author

My background

Jonathan Phillips is the senior director of communications industry marketing at Salesforce. He brings over 25 years of experience in business and technical architecture, solution consulting, and enterprise applications of CRM, contact centers, and telecommunications networks. As a well-respected industry leader, he regularly engages with customers and speaks at conferences and training sessions around the world.

Jonathan's latest articles

Illustration of a customer service agent sitting behind a computer with conversation bubbles and technology-related graphics floating above.

Blog

4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Implementing intelligence to improve service may seem like a heavy lift, but there are quick-and-easy solutions available now.

Jonathan Phillips

Two women using a tablet in a coffee shop

Blog

How To Improve the Customer Experience in Telecom? Data and AI

Harvard Business Review Analytic Services results are in: Telecoms are rewriting their business models to center around the customer.

Jonathan Phillips

Illustration considering new trends in communications

Blog

4 AI Trends To Watch for in Telecom

Staying on top of communication trends can - and will - help your telecom company earn profitable growth. Spoiler alert: AI is your ace in the hole.

Jonathan Phillips

Two warehouse workers, a man and a woman, look over many large spools of fiber. / fiber to the home

Blog

Trying to Gain Fiber Internet Customers? 3 Ways AI Can Help

By incorporating AI into your processes, you can not only acquire new customers faster, but make the experience better for your current ones. It’s all about efficiency.

Jonathan Phillips

Salesforce characters Codey and Astro play guitars near a beach in Barcelona, home to the Mobile World Congress

Blog

Salesforce at Mobile World Congress: Your Quick Look at Details and Demos

Join us at Mobile World Congress in Barcelona, and learn how communications service providers can become more efficient while growing customer relationships.

Jonathan Phillips

Jonathan Phillips

Senior Director, Communications Industry Marketing

My background

Jonathan's latest articles

4 AI Features Telecoms Can Implement Now to Level Up Customer Service

How To Improve the Customer Experience in Telecom? Data and AI

4 AI Trends To Watch for in Telecom

Trying to Gain Fiber Internet Customers? 3 Ways AI Can Help

Salesforce at Mobile World Congress: Your Quick Look at Details and Demos

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