Julian Walker AKA J-Walk is a Director of Product Marketing for Salesforce Service Cloud. As a former marketer at adidas and GUESS, he has a special place in his heart for retail customer experiences. In his free time, you can catch him tapping his toes to some live music or churning out a new ice cream flavor.
Transforming your customer service experience to deliver highly-personalized, efficient service isn't always easy. Find out how you can take customer satisfaction to the next level with Service Cloud at Connections '19.