What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
Julian Walker AKA J-Walk is a Director of Product Marketing for Salesforce Service Cloud. As a former marketer at adidas and GUESS, he has a special place in his heart for retail customer experiences. In his free time, you can catch him tapping his toes to some live music or churning out a new ice cream flavor.
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
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