Lisa Lee is a contributing editor at Salesforce. She has written about technology and its impact on business for more than 25 years. Prior to Salesforce, she was an award-winning journalist with Forbes.com and other publications.
The difference between a smooth agent-to-human handoff and a dead end? It’s how well an AI agent preserves context, maintains continuity, and empowers the right human to take over.
Think you know agents? Think again. We’ll debunk some common myths surrounding AI agents and show why these misconceptions could be holding your business back.
