Olive Huang, Author - Salesforce

My background

Olive Huang is currently the Vice President of Product Strategy. As a former Gartner analyst, Huang enjoys helping service leaders understand the inner working of their organization and how to improve their business at scale. When she’s not working, she enjoys the great outdoors with her family and pups.

Olive's latest articles

Blog

How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity

Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?

Olive Huang

Blog

Transform Service With a 5-Layer Approach To Customer Experience Measurement

As customer expectations shift, how do you correctly measure their experience with your service team? Use this easy five-layer matrix.

Olive Huang

Enter a valid e-mail address

Select your Country

Select a state/province

Yes, I would like to receive the Salesforce 360 Highlights newsletter as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at any time.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.

New to Salesforce?

About Salesforce

Olive Huang

VP Product Strategy

My background

Olive's latest articles

How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity

Transform Service With a 5-Layer Approach To Customer Experience Measurement

Get the latest articles in your inbox.

360 Highlights

IT

Commerce

Marketing

Service

Sales

Thanks, you're subscribed!