How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
Olive Huang is currently the Vice President of Product Strategy. As a former Gartner analyst, Huang enjoys helping service leaders understand the inner working of their organization and how to improve their business at scale. When she’s not working, she enjoys the great outdoors with her family and pups.
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
As customer expectations shift, how do you correctly measure their experience with your service team? Use this easy five-layer matrix.
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