Let Agents Focus on Customers (Not Notes) While on Calls
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
Patrick Beyries is a vice president of product for Service Cloud, driving product strategy and execution. He helps service organizations transform their operations and connect more productively with their customers. Patrick enjoys discussing the future of service and how best to help companies with evolving needs.
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.
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