Patrick Beyries

VP of Product, Service Cloud

Patrick Beyries is a vice president of product for Service Cloud, driving product strategy and execution. He helps service organizations transform their operations and connect more productively with their customers. Patrick enjoys discussing the future of service and how best to help companies with evolving needs.

Service

Let Agents Focus on Customers (Not Notes) While on Calls

Patrick Beyries

October 6, 2021

When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.

Service

How to Quickly Manage More Customer Service Cases With Automation

Patrick Beyries

May 12, 2020

When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.

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