Rebecca Mackenzie, Author

My background

Rebecca is a seasoned marketing professional with over a decade of experience. Based out of Madrid, Rebecca is passionate about creating messaging and content that resonates with a global audience.

Rebecca's latest articles

[Illustration] A service rep delivers proactive customer service

Blog

Proactive Customer Service: You Read My Mind, and Earned My Trust

Discover how to develop a proactive customer service strategy and win a competitive advantage.

Rebecca Mackenzie

Michael Maoz

A female agent wearing a headset offers customer support.

Blog

What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster

When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you deliver next-level customer support online, over the phone, or in the field.

Rebecca Mackenzie

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Rebecca Mackenzie

Director, Product Marketing

My background

Rebecca's latest articles

Proactive Customer Service: You Read My Mind, and Earned My Trust

What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster

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