My background
Shonnah Hughes is a seasoned executive with over 15 years of experience in strategic partnerships, customer experience and business development. Shonnah excels in cross-functional team management, integrated marketing, and digital advertising, with a proven track record of enhancing employee engagement and driving business growth through strategic alliances. She is passionate about tech equity, accessibility, equality, partner and customer experience.
Shonnah's latest articles
Blog
Become more strategic, solve real-world problems, and grow your career with the support of other dedicated customer service pros in the Serviceblazer Community.
Blog
Use Surveys To Understand Service Agent Wellness and Increase Productivity
Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.
Blog
How Emotional Intelligence Increases Customer Loyalty
Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.
