Zoe Sitrin

Senior Product Marketing Manager at Salesforce

Zoe Sitrin is a Senior Product Marketing Manager at Salesforce. She focuses on marketing, messaging and customer engagement for Service Cloud's contact center solutions, including Service Cloud Voice.

Male office worker, in a blue dress shirt, talking with a customer on headset while looking at his computer in an office setting / contact center automation

Service

Contact Center Automation: Your Guide to Efficiency and Customer Happiness

October 19, 2023

With contact center automation, you can reduce wait times and frustration for customers while increasing operational efficiency and saving money for your business.

Illustration, with a pink background, of a female customer service agent working with contact center CRM software on her computer to help a customer.

Service

5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters

October 17, 2023

Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers.

Male contact center agent, wearing a headset, responding to a customer service inquiry / contact center vs. call center

Service

Contact Centers vs. Call Centers: What’s the Difference?

May 18, 2023

Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?

Service

Build Customer Loyalty One Call at a Time

September 1, 2021

The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.

Customer service agent on a headset, working from home

Service

Modernize Your Voice Channel With the Telephony Partner of Your Choice

June 29, 2021

Meet customer and employee expectations by connecting your voice channel to your CRM with any of our telephony partners.

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