![A woman holds a phone while smiling at two nearby options, a chat screen and an AI bot. [Image: wayhome.studio / Adobe Stock]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/chatbot-AI-customer-service-agent-1500x844-1.jpg?w=889)
Learn how chatbots and autonomous AI agents can ease the workload for reps and scale your customer support.
Now generally available, Agentforce for Developers represents a significant step in Salesforce's mission to drive innovation and deliver intelligent development tools. Let’s explore how Agentforce, powered by Salesforce AI Research’s large language models, is transforming the way you code.
Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes.
![[Illustration] A service rep delivers proactive customer service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/11/proactive-customer-service-1500x844_60k.jpg?w=889)
Discover how to develop a proactive customer service strategy and win a competitive advantage.
Discover 3 best practices that help keyboard users interact with Agentforce and Prompt Builder.
Discover how technology is transforming asset management in telecommunications by proactively identifying problems.
From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond.
By automating routine tasks, coordinating workflows, and facilitating real-time communication, agents mitigate many of the challenges that arise with hybrid work teams.
Trusted security, data, ease of integration, industry-leading AI, and a great customer experience made Service Cloud the clear choice for Crestron.
A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.
