Why poor service is driving your customers away...and how to fix It.
AI agents can produce confident but incorrect answers without the right context. See how certified data, AI Skills, and Tableau MCP improve answer accuracy.
Your marketing data should do more than explain what happened. It should help you decide what to do next.
Not all AI agents do the same job — here's how small teams can figure out which type works best for them.
Salesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms
Salesforce today announced that it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms — the company’s first time named in this report. Download a complimentary…
Before you spend months building a custom CRM, here’s why the real value goes far beyond a database with a great interface.
If you built your agent in the legacy Agentforce Builder, here's why (and how) to move it to the new builder powered by Agent Script.
Context-based session scoring and multi-agent traces bring new depth to Agentforce Observability, now included for free for every Agentforce customer.
