Mohamed Kande has made a career shepherding companies to new business heights, often by helping them implement the latest and most promising enterprise technologies. But a few years ago, Kande, who now serves…
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
A senior executive at JP Morgan once told me that they are not a bank, they are a tech company that does banking. This digital-first mindset embraces the central role that technology plays…
Companies that have a direct relationship with consumers understand what shoppers want. This data can influence everything from product decisions to retailer relationships.
PayPal has spent several years advancing its product innovation and partnerships to better serve its customers. Here are six ways they use data to put customers first.
TL;DR: We developed a new time-series forecasting model called ETSformer that leverages the power of two frameworks. By combining the classical intuition of seasonal-trend decomposition and exponential smoothing with modern transformers – as…
Collecting data ethically means gathering enough customer information to glean insight – but not so much that it raises privacy concerns. How do you know how much data is too much?
The biggest barrier to widespread artificial intelligence isn’t immature technology — it’s skepticism and lack of trust. Here’s what business leaders can do about it.