Consumers are more wary of sharing their personal data. Brands need to be transparent with their data use, and offer their shoppers access to real value and control to win their trust. Here’s how the rules have changed.
There’s a huge price tag to inequity that we’re not discussing. Here’s why we should be using data to relieve its economic impact on us all.
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
It’s crucial for organizations to think ahead during a crisis. Thought leader Marc Mathieu spells out how thoughtful planning and preparation can poise brands for success.
Brands like Siemens, Lamborghini, Hilton, and Hilti are on the cutting edge of employee experience (EX). These are the teamwork tips they use to make their employees feel nurtured and empowered every day.
A Forbes+Salesforce study of 300 companies finds that employee satisfaction and customer satisfaction must go hand in hand.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
What does success look like in a remote environment? We asked five executives for their best business tips to help you make fast progress in just an hour, a single quarter, or a year.
What makes for a quick business pivot? We quote renowned business leaders who share their best entrepreneurial advice.
Companies often treat security as an afterthought instead of an investment. Learn how top advisors Anthony Johnson and Rohit Parchuri securely position their companies for stable financial success.
