It’s National Small Business Week, and to celebrate the achievements of small businesses everywhere, we share these free resources to help your business grow.
Recently at the Onboarding2025 conference in Silicon Valley, Salesforce Senior Director of Global Onboarding, Theresa Ludvigson, took the main stage to share Salesforce's “high-tech and high-touch” strategy for deeply engaging new employees.
Catch the highlights from Salesforce World Tour Toronto 2019.
We're honored that Salesforce Indy has been named one of Indiana's Best Places to Work for the fourth year in a row. Here's why we're proud of this recognition.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
The thing about bad leadership behaviors is they’re often hard to recognize. Here are some tips to improve.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
Did you know that making environmentally sound choices for your small business isn’t just a great way to fight climate change, it can also improve your company culture and help your bottom line? Find out how.
