We surveyed 6,000 global leaders to find out how new technologies and expectations are changing the way businesses build relationships with customers. Here are the key findings and tips for success from our newest State of Marketing report.
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
The question on any good skeptic’s mind: how can a tech company help protect the environment? According to Patrick Flynn, Global Head of Sustainability at Salesforce, it’s about using the full power of the company for the planet.
OneUnited designed its customer engagement strategy with the trust and financial wellness of its customers in mind. It cut through the noise to educate and empower as many people as possible.
