Commerce

Learn how health food company KIND Snacks crafted its direct-to-consumer sales and subscription service to create deeper customer connections, increase their customer knowledge, and build an innovative (and successful) ecommerce channel.

Reducing customer churn is easier with technology that not only shows if a customer is at risk, but why.

Here's how retailers will further accelerate their response to the trends that transformed the marketplace in 2021.

Learn more about Salesforce’s newest innovations, now generally available.

“Order on behalf of” (OOBO) solution kits for commerce and service help agents place orders for customers who need it in the buy moment. OOBOs keep support teams better informed, and help them upsell, increase shopper engagement, and alleviate abandoned carts.

These B2B commerce trends weren’t what we’d anticipated, but they’re sure to change the wave of business. Here’s what we learned from the most recent research, and what you can do to ride the tide.

Retailers are seeing a new business model emerge where physical and digital realities coexist, stores never close, and shoppers are seeking the next big thing.

Returns are a friction point for customers and retailers. Here are some tips to make the experience smoother.

If your SMB is thinking big growth, analyze this data to attract and retain the right customers and make them happy with every click.

It doesn’t have to be one or the other. Many brands have a range of options depending on their needs.