Commerce

Few things are more frustrating to shoppers than out-of-stock or hard-to-find products. That's where inventory management can make or break the customer experience.

Here are the business-to-business commerce trends to expect in 2021 based on insight from nearly 1,400 commerce leaders around the world.

Going direct-to-consumer (D2C) comes with a lot of questions as you shift focus away from a strictly B2B model. Read on for tips and get a more in-depth look at what goes into establishing a D2C ecommerce site.

They may all look young, but Millennials and Gen Z don’t respond to marketing campaigns the same way. Learn how Millennials vs. Gen Z shop and buy differently.

In the latest installment of Becoming Retail, we take a deep dive with Gap Inc.‘s chief digital and technology officer to see how this iconic brand delivers phenomenal customer experiences.

Salesforce industry experts share how to get ready for the future of retail in the next twelve months.

As you round out your 2021 commerce plan, break down the barriers between your physical and digital experiences. Read this and other insights learned from the 2020 holiday season.

Hear from Zulily’s lead data analyst about how Tableau and Google BigQuery help to save the day.

Here’s how online grocery stores can boost sales with better customer convenience and online product information – now.

Customer loyalty programs require a complete view of customer data to create true loyalty value.