Insights From Small Business Leaders on Adapting To New Customer Expectations
Find our latest insight on how small business leaders are successfully navigating change and prioritizing customer experiences during this unusual time.
Predictions for the New Normal — Here’s a Framework To Reopen and Reinvent
We developed a five-part video series sharing advice on how to "Plan, Engage, Reopen and Reinvent" as companies manage their employee and customer experiences in the new normal we all face.
Never a Better Time To Start Actively Listening To Your Customers: Here’s How
Here’s advice on how to develop a listening engine to help operationalize customer feedback and start delivering more empathetic service today.
When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks
Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook.
Data Says Consumers Are Eager To Support Small Businesses, Here’s How To Prepare
Salesforce Research finds consumers want small businesses to succeed during the pandemic. Here's what they need to keep buying.
AI Is Helping Teams Right Now: Being More Responsive Is Just the Beginning
AI is supporting businesses and driving growth in many ways. Creating intelligent experiences that empower both businesses and customers is critical during this time. Here are 6 ways AI can help your organization today.
4 Possible Pandemic Scenarios Every Retail Bank Needs To Consider
Possible pandemic scenarios every retail bank needs to consider, plus five “no-regret” actions they can all take now.
With Return-To-Work Solution, Paladina Health Helps Employers Get Back To Business
Paladina Health used its existing healthcare CRM to develop a ground-up return-to-work solution in less than three weeks. Here's how.
Once Incarcerated, One Business Leader Now Offers Hope for Real Prison Reform; Here’s How
Michelle Cirocco uses her platform as the Executive Director of the Televerde Foundation — and as someone once incarcerated — as a testament to the power of giving people a second chance. Here's how
Secure the Funding Your Small Business Needs Now
Small businesses are struggling to adjust to a new normal. Here’s how (and where) to seek additional funding.