3 Tips From Verizon To Unify Enterprise Sales Teams After a Merger
Here’s the real story of how Verizon successfully merged enterprise sales teams from AOL and Yahoo.
Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast
Fast-casual restaurant sweetgreen quickly changed their distribution strategy at scale — here's how.
5 Best Practices for Deploying a Contact Tracing Program
CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
How 3M Transitioned Thousands of Field Reps to Remote Sales
3M, leading maker of personal protective equipment, shares how it applies the best practices of inside sales to field reps.
PPE To the People: How 3M Is Managing Sales Teams From Home
The last month at work has been one of the most challenging and rewarding of my career. That’s because I lead customer relationship management (CRM) at 3M. As the major producer of single-use…
Is CRM the Secret to Connecting Your Business Silos?
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
A Look Into the Future of Customer Experience [ SlideShare ]
We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.
Top 5 Customer Relationship Management (CRM) Trends You Need To Know
Salesforce Research contemplates the future of customer relationship management.
How To Manage All Aspects of Your Partner Ecosystem
Partner relationship management (PRM) applications are integrating with CRM to manage all aspects of the entire partner ecosystem. Here's how to gain a more holistic view of partner activity to create better experiences.
Why CRM in Healthcare and Life Sciences Makes Sense
Healthcare and life sciences organizations can use a CRM to achieve goals and outpace the competition, by giving teams a 360-view that drives efficiencies and collaboration.