What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
What Is Order Management — And Why Should You Care?
An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
Want Happy Customers? Start With the Right Case Management System
Give customers service they’ll love and save your agents time with the help of a good case management system
What Is Sales Enablement? A Complete Guide
Empower your reps to sell more efficiently with impactful coaching, effective onboarding, and guidance in the flow of work.
The Complete Guide to Enterprise Sales
What is it, why should you care, and how can you begin?
This Will Make or Break Your Generative AI Initiatives
The AI revolution is actually a data revolution. To succeed, AI should be fed accurate, updated, complete data. You can take these steps now to get your data house in order.
How Demand Generation Marketing Helps You Win Over Customers
The competition is fierce and customers are choosy. Learn how you can connect with your audience and turn potential prospects into customers.