Want to Cater To Younger Shoppers? Start With Web3 and NFTs
Luxury retailers are building engaged, exclusive communities of younger customers with Web3 technology and NFTs. What can the greater retail industry learn?
7 Winning Steps for Effective Objection Handling
Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.
What Happens When You Design With Your Customers?
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
3 Ways Better Technology Can Transform Government
People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?
4 Ways To Supercharge Your Digital Sales Team (and Save Revenue)
Manufacturer Armstrong Steel saved 8% of its revenue adding artificial intelligence to its sales coaching. Here's how they saved hours a week and better trained their team.
How To Improve Customer Focus: 6 Tips and Strategies
This is our step-by-step guide to create a more customer-focused culture in your organization.
What Is CRM?
What is Customer Relationship Management (CRM) technology? And what can it do for your business? Here’s what you need to know.
What Is the Salesforce Content Management System?
We built a content management system (CMS) to help novice or expert teams create content and deliver it to any channel. And best of all? Everything is connected to customer data.
What Does ‘Real-Time Marketing’ Really Mean?
Marketers know it’s important to reach customers in “real time.” It’s time to define what that really means.
The Customer Data You Crave? Your Contact Center Already Has It
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.