How Software Subscriptions Help Cisco Earn More Than Half Its Revenue
EVP and Chief Customer Experience Office Maria Martinez talks about how this hardware giant shed their skin.
How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
Research shows that happier employees bring you happier customers and more revenue.
Always Learning: How Pearson Is Changing Digital Education
Disruption has good timing. Distance learning is in need of change.
PPE in Just Six Weeks: How Honeywell Quickly Organized and Started Manufacturing To Meet COVID Demand
Inspired by poverty as a teenager, Que Dallara, president and chief executive officer of Honeywell Connected Enterprise, launched her first business: a three-room classroom that took over her family home. She tells Bill…
On the Front Lines of Retail: Why We Used AI To Drive Stronger Customer Engagement
It's time to make the right connections with customers.
How a Small Business Jumped Ahead of the Competition With Personalized Digital Experiences
Read how a small business owner in Dallas created a customer portal to deliver personalized digital experiences many big companies would envy.
Doing Good Is Good for Business: How KEEN Turned a Commerce Platform Into a Philanthropy Platform
The move from retailer to social venture was profitable in several ways.
When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks
Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook.
How This Fintech Company Built an App in One Weekend That Enabled $5 Billion in Small Business Loans
Here’s how financial technology company MX built a custom app in one weekend, partnered directly with the SBA, and processed over $5 billion in small business loans for the Paycheck Protection Program (PPP).
Avoid Missed Sales Opportunities: How Calavo Growers Keeps Their Pipeline Fresh
Calavo Growers had long used spreadsheets to track opportunities with customers. With the move to remote working came a greater need for visibility and accountability to ensure smooth operations and better customer experience.