What is Strategy Design & Why Does it Matter?
Strategy design combines user experience knowledge and business thinking to drive human-centered innovation.
Utility Customers Are Generating Their Own Power — Embrace the New Opportunities
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Behind the Creation of Genie the Rabbit, a Salesforce Character
Genie the Rabbit delivers real-time customer experiences that feel like magic by unifying data, at scale, in groundbreaking ways.
When Selling Cars, Know Your Customers or Lose Them
Having years of customer data and history is clearly an advantage when it comes to closing a deal. Our new research shows how the industry is investing in data and connected vehicles.
How To Tell if Your Customers Are About To Leave You
At Salesforce, our customer success experts have witnessed nearly every possible customer scenario play out. Here are our best practices.
An App-Filled Cookbook To Stay Inspired in the Kitchen
Our Trailblazer-inspired cookbook is a hit, and contains original recipes along with the chefs’ favorite AppExchange apps.
3 Ways to Build More Trust With Customers
Marketing guru Seth Godin and Salesforce vice president and global innovation evangelist Brian Solis offer their take on how to build customer trust.
Everything You Need to Know About Customer Service Workflow Automation
Your customer service team isn't the only ones responsible for customer service. Your entire company is.
Do You Really Know Your Customers?
How can you better connect with your customers to build more trust? Customer relationships experts Seth Godin and Brian Solis weigh in on this podcast.