Is the Head of Sales Job Going Extinct? The Rise of the CRO
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Is Your Ecommerce Website Ready for Holiday Splurges and Traffic Surges?
Fifty-eight percent of consumers say they’ll shop more online this year than last year. Are you ready to boost your ecommerce website performance?
What Are Sales Metrics? And Which Ones Matter?
Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and employees.
Why Workforce Management Is Key To the Contact Center Future
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
What Does It Really Mean To Be a Customer-Centric Company?
Many companies describe themselves as "customer-centric" – but are they? Bob Evans of Cloud Wars reveals why they need to be, now more than ever.
Want To Elevate Field Service in Your Company? Get On One Platform
Learn how Fike, a 75-year old industrial safety parts manufacturer, connected field service to the broader organization to solidify it as a critical function.
Why IT Implementations Fail, and How a Business Capabilities Assessment Improves Your Odds of Success
Just 16% of executives say their organization’s digital transformation initiatives have resulted in better business performance. A business capabilities assessment can help.
3 Tips for Building a Strong Technical Foundation With Salesforce
IT teams can deliver results faster by prioritizing out-of-the-box functionality before considering custom development.
How To Prepare for Your Salesforce Implementation
One of the best investments IT leaders can make is spending time up front preparing for your Salesforce implementation. It sounds simple and obvious but is often overlooked.
How the Employee Experience (EX) Drives Lamborghini’s Success
The luxury automobile maker set an all-time six-month sales record in the second half of 2020 and recently celebrated its highest production month ever. They attribute their customer growth and satisfaction to employees who love what they do.