In B2B business, the voice of your customer (VoC) can provide a crucial competitive advantage as the B2B space goes increasingly digital.
As part of our three-part #AdminMasterSeries, we caught up with Salesforce Customer Success Director Rodney Apura to learn how he ensures CRM projects are set up for success.
On this Admin Master Series, meet Samantha Mash, a highly driven, resourceful and proactive Salesforce Administrator with 100+ Trailhead badges.
Check out this Q&A with a Salesforce Customer Success Manager — they are trusted advisors with expert knowledge of the Customer 360 platform.
Salesforce puts a high value on customer service, so it is a program architect’s job to identify customers’ pain points to prescribe solutions that address their challenges.
Digital transformation is never an easy undertaking, but we're here to guide the way. Here's a handy guide for getting started with digital transformation using Salesforce.
The Mission creates high-quality content about business, marketing, IT trends, health and self-improvement, and the backstories of influential changemakers.
In the second of a 3-part series, our Success Cloud team shares tips to help your organization and end users adopt and use Salesforce in a way that's valuable to your unique organization.
With Community Cloud, you can build beautiful, CRM-connected experiences — fast — and engage with your customers, partners, and employees from desktop to mobile.
In the first of a 3-part series, our Success Cloud team shares tips designed to help you deliver business value faster. This post focuses on learning how to get the most out of Salesforce.
