The Future of 5G Connectivity: How 23 Global Telcos Are Embracing 5G
New research points to four essential truths for telecommunications companies seeking to grow revenue and expand their business.
How Software Subscriptions Help Cisco Earn More Than Half Its Revenue
EVP and Chief Customer Experience Office Maria Martinez talks about how this hardware giant shed their skin.
Industry Leaders: Pivot Now to Prepare for What’s Next in Field Service
Since the pandemic impacts service delivery, field service leaders from eight industries share how they adapt, support their employees and customers, and plan for the future — all while delivering service.
What Luxury Brands Can Learn From Lamborghini About Customer Engagement
Here are the steps the ultra-luxury automotive brand Lamborghini took to get closer to its customers and create opportunities for dealers.
Customer Transformation in Medtech: One Team Aligned Around the Customer
Here are three areas medtech companies should focus on to improve patient lives while still being an effective partner to the healthcare industry.
PagerDuty CFO Shares Why Finance Teams Must Become Customer First
For finance departments, focusing on the customer experience is essential, especially when it comes to revenue operations and contributing to those recurring customer relationships. We talked to PagerDuty's CFO to find out why.
How I Went From Service Manager to Salesforce Evangelist
As part of our three-part #AdminMasterSeries, we caught up with Salesforce Super User Claus Pedersen to learn how he improved sales’ processes and became a CRM boss.
Blockchain Can Secure ID Data for Refugees
Salesforce’s Dan Harrison and Alex Kruglyak use blockchain technology to secure data to help refugees and the third-party organizations that support them.
Admins, Developers, and Technical Architects Celebrate Innovation at the TrailheaDX ‘19 Main Keynote
Didn't attend the TrailheaDX '19 keynote in San Francisco? Here are all the product announcements and updates you need to know!
Introducing Salesforce Blockchain: Create Trusted Partner Networks on the #1 CRM Platform
Salesforce Blockchain is powered by Lightning so customers can declaratively build and maintain blockchain apps, networks, and flows that are directly connected to customer records within Salesforce.