Post-Apocalyptic Shopping and the Case for Optimism
Here are some possible scenarios for post-pandemic retail.
Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor’s Advice
Despite supply chain disruption, glove distributor AMMEX was able to scale communications and ramp up sales by using technology.
The Profoundly and Permanently Altered Role of the Retail Associate
They're now more like flight attendants, and their duties go way beyond the store walls.
In-Store Shopping Will Be (Mostly) Hands-Free — From Curbside To Cash Register
True contact-free shopping goes far beyond apps and begins at curbside.
Say Goodbye To Browsing: Retail Shopping in 2020 Gets a Total Makeover
Find out how to build trust and safety with today's consumers.
Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results
UC Berkeley Innovative Genomics Institute used to Salesforce’s partner portal to process over 1,000 patient samples per day and share test results within 24 hours.
Can Crisis Spur Governments To Transform? Change Management Best Practices
A crisis can catalyze a much-needed transformation. Here are some core change management principles that can help government leaders manage successfully in this situation and beyond.
How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally
Despite the odds, this restaurant has been able to continue expanding thanks to a technology-enabled and asset-light model.
Why a Member Engagement Strategy Matters More Than Ever
Even in the middle of a pandemic, members have high expectations for payers. Learn three strategies to improve member engagement and build loyalty.
Help Customers Navigate Financial Uncertainty With Connected Digital Banking
Use these three guiding principles to ensure banks remain a source of financial support and trusted advice in trying times.