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IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
Use these best practices to help your teams transform – and trust – AI technology with new skills and confidence.
The surprising “Bernie Sits” app development journey that scaled to a worldwide phenomenon.
President Biden’s executive order that “all federal agencies and executive departments [must] move toward a zero trust architecture to strengthen defenses against … cyber threats” means your agency should act now.
A decentralized grid and urgent climate goals create a perfect storm for utilities. Data is the calm eye of the storm.
Rising customer expectations will inspire new utility customer experiences. Here’s what’s next.
Take this opportunity to try out new features and configurations in your sandbox during the upcoming preview window before your org’s production upgrade.
Communications service providers are sitting on a wealth of personal and geographic data. Here’s how to use that information to give customers what they want.
Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.
People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?