Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
In 2020, the pharmaceutical industry continues its transition to value-based outcomes. There are five trends that are driving transformation this year.
Focusing solely on NPS is risky in the field service industry. Here are six easy ways to accurately gauge customer satisfaction with your field service offerings.
Make data and business process the foundations of customer interactions to deliver the best digital experiences.
Establish a proactive model for customer engagement by creating a roadmap for success with your field service management.
Make it easy for employees to make it easy for your customer. The latest installment in the 360 Perspectives series explores what your company can do.
Let go of the whiteboard; instead use technology to improve field service scheduling and planning for your mobile workers.
Your sales kickoff (SKO) should be the best meeting of your team’s year. Here are our top 5 tips to plan it
Here's how technology company Unite Us brings together the ecosystem of health care providers, hospitals, and social service agencies to serve the whole patient.
Learn how Hamesh Chawla, Chief Product and Technology Officer at Edelman Financial Engines, formed teams to think and operate more holistically based on customer needs, despite the challenge of having operations nationwide.
