My path into research started with a question threaded through my journey: who gets a say in how technology is built and used? At Room to Read, I brought users into the design of our Salesforce Org without knowing I was actually doing user research. At UC Berkeley’s School of Information I studied how people perceive algorithmic moderation in online communities, and I worked on a project to bring more transparency and community participation to decisions about surveillance technology in Oakland. Those projects taught me that good research gives people a voice in what gets built. I’ve carried that lens through years of ethics-by-design, Responsible AI, Inclusive Design, and now into how people and AI work together.
My Expertise
At Salesforce, I lead product research for Responsible AI, infusing user insights into how we design AI experiences to be trusted and trustworthy. I'm a member of Salesforce's Advisory Council for the Ethical and Humane Use of Technology.
When I'm not working
When I'm not writing up research insights, I'm dreaming of writing a children's book, crafting kid's Halloween costumes, decorating elaborate cakes, hosting design-thinking challenges for kids, gardening, and coaching soccer.
Education
Master of Information, UC Berkeley School of Information
Agentic AI is helping us do things we couldn’t do before. But could it also be weakening the skills we already have? To explore this tension, Salesforce researchers are studying how knowledge workers…
