36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
How to Write a Business Proposal for Small Businesses
Help your small business stand out with a well-crafted business proposal — here’s how.
5 B2B Commerce Trends Already Emerging in 2024
These B2B commerce trends will change the wave of business in 2024. Here’s what we learned from the most recent research, and what you can do to ride the tide.
7 Sales Dashboards Every Team Needs (With Examples)
Want a clear view of your sales team’s performance? We explore different types of sales dashboards, what they show, and the key performance indicators to track.
Trends in Generative AI for Sales Report
Sellers across industries are already using generative AI to increase productivity, but some are voicing concerns about lack of training and oversight. Read more in our latest survey of 1,000+ sales professionals.
What Do Customers Want Most From Their Financial Institutions? We Asked Them
We asked thousands of consumers around the globe what they wanted from their financial services institutions. Their response? Personalized care and simple digital services.
Our Latest Retail Data Shows Shoppers Are Holding Out for Discounts
With consumers still budget-conscious in an uncertain economy, retailers must make strategic pricing decisions moving forward.
3 Ways to Improve Partner Engagement and Grow Sales in Manufacturing
When you’re more effective at building your manufacturer-partner relationships, you can grow sales. Here’s how.
What Happens When You Design With Your Customers?
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.