7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service
Besides fast resolutions, customers want more flexibility and an empathetic ear.
The Anatomy of a Unicorn Business (and How You Can Become One)
Wild unicorn growth may be magical and rare, but research shows a few common characteristics among those highly successful SMBs.
High Performing Construction Firms Agree: It’s Time To Invest in Digital
Less than half of architecture, engineering, and construction (AEC) firms use client insight or sales software, but research shows the industry is catching up.
How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
Research shows that happier employees bring you happier customers and more revenue.
Why Happier Employees Can Lead You To 1.8X Faster Revenue Growth
Executives who focus on employee engagement help drive customer experience and, research has shown, increase revenue.
3 Ingredients Accelerating Digital Transformation in 2021
Read the latest research from IDC and Salesforce.
Why Customer Engagement Will Never Be the Same, According To 15,600 of Them
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)
Insights To Set a Small or Medium Business up for Growth, Even During a Pandemic
Our latest research shows there's optimism about the future for small and medium businesses.
5 Ways IT Leaders Can Reimagine Employee Experience
It's time to prioritize employee experience, reimagine the workplace, and enable everyone to work from anywhere.
Small Businesses Lean Into Tech, Social Justice, and Customers During COVID-19 Pandemic
The Small and Medium Business Trends Report analyzes more than 2,300 responses from business owners and leaders.