8 Ways To Raise Your Customer Service Standards
Setting high customer service standards along with having the right technology in place can help your team deliver an excellent experience.
What is a Chatbot (and How Do They Work)?
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
How You Can Manage Field Service More Efficiently With AI
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.
Service at Dreamforce: Your 5-Minute Guide to What’s in Store
Dreamforce (Sept. 12-14) will help you reimagine your customer service strategy in the AI era. Here are 5 things you must do to have an epic experience.
There’s a Better Way to Solve Tough Customer Service Issues — It’s Called Service Swarming
It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.
7 Principles For a Better Customer Experience — Every Time
Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.
Discover Your Entry Point into the Salesforce Ecosystem with Career Paths
Anyone can succeed with Salesforce for free, no matter their background or area of expertise.
How You Can Write a Good Knowledge Base Article
An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.
Your Guide to Government Cloud FedRamp and DOD Impact Levels
Review the different impact levels of FedRAMP and the Department of Defense. Learn how MuleSoft Government Cloud can provide an authorized cloud platform for government IT teams.
How You Can Build Customer Loyalty with Conversational Marketing
See how brands are meeting customers where they already spend much of their time, on apps like WhatsApp, making it easier to respond in real time and quickly meet their needs.