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Still trying to figure out how to make the hybrid model work for you? It comes down to tools, training and team building.

You may have heard of the Data, Information, Knowledge, Wisdom (DIKW) pyramid, but just imagine what kind of wisdom you would — or more likely wouldn’t — gain if the quality of the data…

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

As time goes on, phrases like “mental health” and “self-care” are mentioned more frequently in day-to-day life. The increasing normalization of mental health is incredible — and important — but what does it…

Businesses that take Web3 seriously, and create a plan now, will be better positioned to succeed as this iteration of the internet evolves.

Stay in the know on the release marketing site and maximize your Salesforce ROI (return on investment).

Take the 10-minute learning module on how we plan product launches at Salesforce.

Learn the three types of launches that we have at Salesforce and get the tips how to deliver a great launch for your product.

Gone are the days of scheduling a fix a week out and having customers stick with you. Remote support software helps agents fix problems faster.