Service What’s Your Customer Effort Score? Here’s How To Measure It — and Why Rebecca Mackenzie January 10, 2024 It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric. Customer Relationships Data Activation Service Cloud Design How UX Design Principles Drive Sales Innovation Salesforce Design January 10, 2024 Learning about the products people actually need and designing them to be easy to use increases trust and success. Sales Cloud Design Innovation Commerce Here’s How 2,700 Leaders Are Navigating AI in Commerce Kelly Thacker January 9, 2024 Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too. Data Activation Retail Sales Cloud Sales 6 Account Executive Interview Questions (with Answers & Examples) Alexine Mudawar January 9, 2024 Nail your next job interview by prepping for these questions. Sales Cloud Sales Employee Experience Security What Is Data Security? Jacquelin Barnes January 8, 2024 Data security is important to every business. Learn what the most common security threats are and how to protect your data. Data Activation Salesforce Platform IT AI Aligning Diffusion Models to Human Preferences Nikhil Naik Bram Wallace January 8, 2024 TLDR Learning from human preferences, specifically Reinforcement Learning from Human Feedback (RLHF) has been a key recent component in the development of large language models such as ChatGPT or Llama2. Up until recently,… AI AI Research Sales How to Calculate Cost of Goods Sold (COGS): A Step-by-Step Guide Erin Hueffner January 8, 2024 COGS are the key to profit — but the variables can trip up even the most experienced businessperson. Here's what you need to know. Manufacturing Sales Salesforce Culture Sales Sales Contracts: Elements, How to Create One, and Best Practices Anita Nielsen January 8, 2024 Follow these strategies to create clear and compliant agreements that deliver exactly what you — and your buyer — want. Sales Cloud Sales Best Practices Commerce 10 Ecommerce Trends That Will Influence Online Shopping in 2024 Lauren Wallace January 8, 2024 Learn what ecommerce leaders are prioritizing — and how to stay ahead in a changing market. Retail Commerce AI Sales What Is Inbound Sales? Strategies and Best Practices Lindsey Boggs January 5, 2024 Learn the difference between inbound and outbound sales, and what you need to know to bring prospects to you. Sales Cloud Marketing Sales
Service What’s Your Customer Effort Score? Here’s How To Measure It — and Why Rebecca Mackenzie January 10, 2024 It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric. Customer Relationships Data Activation Service Cloud
Design How UX Design Principles Drive Sales Innovation Salesforce Design January 10, 2024 Learning about the products people actually need and designing them to be easy to use increases trust and success. Sales Cloud Design Innovation
Commerce Here’s How 2,700 Leaders Are Navigating AI in Commerce Kelly Thacker January 9, 2024 Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too. Data Activation Retail Sales Cloud
Sales 6 Account Executive Interview Questions (with Answers & Examples) Alexine Mudawar January 9, 2024 Nail your next job interview by prepping for these questions. Sales Cloud Sales Employee Experience
Security What Is Data Security? Jacquelin Barnes January 8, 2024 Data security is important to every business. Learn what the most common security threats are and how to protect your data. Data Activation Salesforce Platform IT
AI Aligning Diffusion Models to Human Preferences Nikhil Naik Bram Wallace January 8, 2024 TLDR Learning from human preferences, specifically Reinforcement Learning from Human Feedback (RLHF) has been a key recent component in the development of large language models such as ChatGPT or Llama2. Up until recently,… AI AI Research
Sales How to Calculate Cost of Goods Sold (COGS): A Step-by-Step Guide Erin Hueffner January 8, 2024 COGS are the key to profit — but the variables can trip up even the most experienced businessperson. Here's what you need to know. Manufacturing Sales Salesforce Culture
Sales Sales Contracts: Elements, How to Create One, and Best Practices Anita Nielsen January 8, 2024 Follow these strategies to create clear and compliant agreements that deliver exactly what you — and your buyer — want. Sales Cloud Sales Best Practices
Commerce 10 Ecommerce Trends That Will Influence Online Shopping in 2024 Lauren Wallace January 8, 2024 Learn what ecommerce leaders are prioritizing — and how to stay ahead in a changing market. Retail Commerce AI
Sales What Is Inbound Sales? Strategies and Best Practices Lindsey Boggs January 5, 2024 Learn the difference between inbound and outbound sales, and what you need to know to bring prospects to you. Sales Cloud Marketing Sales