Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.
When innovating consider the full spectrum of human experience. Approaching technology with more empathy leads to better user experiences for everyone.
You may have heard of the Data, Information, Knowledge, Wisdom (DIKW) pyramid, but just imagine what kind of wisdom you would — or more likely wouldn’t — gain if the quality of the data…
Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.
As time goes on, phrases like “mental health” and “self-care” are mentioned more frequently in day-to-day life. The increasing normalization of mental health is incredible — and important — but what does it…