Recent Stories

Share My Meals turned to Salesforce Field Service to create a centralized platform for their not-for-profit operations.

An account executive opens a $5M expansion that the CRM marks “Commit” and asks an agent for the next best action. Working from the CRM alone, the agent does the sensible thing: it…

Discover how Superbadge Cohort Learning brings Trailblazers together to tackle real-world scenarios, build problem-solving skills, and earn superbadges side-by-side.

Growing an email list doesn't take a big budget — just the right moves, made with the right tools.

Salesforce AI Research has been building Launa-Omni, a voice model that holds real-time, two-way conversations. The latest evaluation results came in this week, and this post covers what we built and how it…

Give your service team an AI teammate that knows your customers — here's how to set your help agent up on day one.

Everything says it’s business as usual. Your calendar says you have a presentation at 10 a.m. It doesn’t say you’ve been wide awake since 3 a.m. Your Slack status shows you as active.…

If you manage complex dealer networks, you know that legacy technologies can limit both your team and your buyers. As a leading manufacturer of engines and parts for lawn, landscape, and other commercial…

When it comes to early career talent, AI fluency is no longer a differentiator—it’s the baseline. Generative AI and autonomous agents are reshaping how we work, meaning that today’s emerging professionals intuitively know…

No coding, no jargon, no headache — here's CRM for non-techies, explained.