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Customer Service

Discover tips, tricks, and insights for successful
service professionals.

Explore service topics.

Transform your customer support with these helpful resources.

Learn valuable service skills for free with Trailhead.

Follow guided learning paths and get hands-on learning for efficient customer service.

Artificial Intelligence for customer service Trailhead badge
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Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

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Field Service Preventive Maintenance

Track the installation, replacement, and periodic maintenance of your customers’ assets.

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Service Cloud Efficiency

Drive profitability with customer self-service, mobile connectivity, and analytics.

Check out inspiring events — in person and online.

Catch all the excitement and inspiration from our events, while boosting your service along the way.

Salesforce TrailblazerDX

TrailblazerDX

March 6–7, 2024

Join us at TrailblazerDX to learn the skills you need to build applications for the AI era.

Dreamforce conference

Dreamforce

September 17–19, 2024

Mark your calendars for an epic celebration of customer success and the most impactful event for your business.

Shine even brighter with other Trailblazers.
Learn and network with service professionals.