Salesforce Canada

There may be no ideal way to structure the average day for a customer service rep, but the breakdown that follows gives you a sense of what a modernized version of their shift could look like.

Your business plan will give others the big picture about your idea -- and it may be a complex picture, but one too powerful to be ignored

The most successful SMBs know, once you get used to working with CRM like Sales Cloud, there’s no going back.

At any given moment, there will be people on LinkedIn sharing news about taking on a new job or role, an open position at their firm or one they know, a recent article that affects their industry and a quote from a leader they admire.

Here’s how a single customer service rep could cover off anything that transpires, at least in some scenarios, and how they could decide when it might make sense to add more people to assist.