Salesforce Canada

A customer service rep shows up every day on time. They work steadily for their entire shift. They leave a clean workspace and complete any of the reports they were asked to file. Does any of this mean the rep is doing a great job — or simply what’s expected? Excellence in customer service takes

You have the technology you need to make your sales goals happen. Now, you just need the right training. This is where Trailhead comes in.

Put the words “how to” next to almost any word or term in a search engine and you’ll likely see the same kinds of results — including the kind you’re most likely to click on. There will probably be a blog post or two, for example, that outline how to do something in deep detail. You might also see

Hiring a customer service rep isn’t just a matter of giving someone a job: you’re giving them the responsibility for strengthening (and sometimes salvaging) your company’s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any

Whether you’re back in the office or are continuing to enjoy the advantages of remote work, having a well-organized space is an essential ingredient to doing the best job possible. Think of a cubicle where all the important details about customers are scribbled down on illegible notes that get