If there is only one word a salesperson should never utter while conducting a product demo in front of a customer or prospect, that’s the one.
Though there are variations on it, that “Whoops” is a place-holder for what everyone watching the demo knows is going on in the salesperson's...
Unless they’re being particularly direct — and feel compelled to proactively further your professional development as a salesperson — you’ll rarely hear a customer say something like, “You’re not actively listening to me!”
The consequences of failing to develop active listening tend to be less...
COVID-19 has changed the way we do sales forever. Nearly everyone is now a virtual, remote seller, and that will remain mostly true even when it’s safe for us to go back to the office. It’s a major shift – one that’s led many of you to reach out for advice on how to best sell from home. Well, ask...
By Ben Hertzman, Chief Operating Officer at Luv2Pak
When this crisis began, we realized early on that we had a unique opportunity as a company to help and give back.
Although the average Canadian consumer might not recognize our name, they’ve almost certainly used our products, because we supply...
Many small- or medium-sized businesses (SMB) are in uncharted waters right now. As business leaders, this is time to consider what you and your sales teams can do for customers by being there for them.
Here are four simple and effective ways your SMB can lead:
1. Reframe responsibilities from...
As Country Manager for Canada, I’m honoured and humbled that Great Place to Work® has recognized Salesforce as one of the Best Workplaces™ in Canada for the third year in a row. This recognition is a testament to all of our incredible employees whose daily actions create the culture that makes this...
My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them.
Most of us don’t wake up thinking, “Today I’m going to be skilling up!”
Similarly, skilling up probably seems too vague to be written out as an item on a to-do list.
Even our managers — the people who tend to be most concerned with our professional development — are unlikely to ask, “How’s your...
For all the hard work and occasional challenges, there are many aspects of working in sales that can be a lot of fun.
Travelling to thought-provoking industry events! Getting to know smart and creative customers! All kinds of data entry!
Okay, so the data entry part usually isn’t considered all...