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Unless they’re being particularly direct — and feel compelled to proactively further your professional development as a salesperson — you’ll rarely hear a customer say something like, “You’re not actively listening to me!” The consequences of failing to develop active listening tend to be less

Sales reps are used to presenting their forecasts at least once a quarter. Marketers often have to run through an upcoming campaign to the exec team. Heads of HR know they have to provide overviews of training or changes to the company's benefits program in a way that’s easy to understand. Even

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