Service Cloud delivers solutions for the realities of customer service in the digital age. It is proactive — rather than reactive — so your team can focus on delivering unequaled service rather than putting out fires all day.
In this podcast, Jeff Julian, author of Agile Marketing: Building Endurance for Your Content Marketing Team, shares how marketers should “major” in certain disciplines, but “minor” in others: Marketers must be agile.
Service Cloud puts a great set of tools and data at your fingertips in industry-leading customer service management software. Its greatest strength, however, is the way these tools deeply and seamlessly integrate to allow you to focus on the big picture.
For many businesses, mass personalization — the act of creating campaigns or websites targeted to each specific customer’s history — has become crucial to getting sales.
Cal Newport, a professor at Georgetown University, discusses the differences between shallow and deep work, as well as why the hive-like mentality in most offices doesn’t contribute much in the way of productivity or creativity.
