Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Stories in the Spotlight.
Customer Story
Trudel Immeubles revolutionizes Canadian real estate industry with AI
Discover how Salesforce and AI are helping real estate company enhance tenant experiences, drive data-driven insights, and streamline leasing.
Customer Story
Young Drivers scales customer support & scheduling with Agentforce.
Learn how the digital labor platform will help Young Drivers meet their growing customer demands.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer success with Headless 360 platform
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Carlo's Bakery needed a powerful service tool to handle a 1,000% spike in orders.
What happens when a small, family-owned bake shop in suburban New Jersey becomes the subject of a hit reality television show? After “Cake Boss” debuted on TLC, orders at Carlo’s Bakery grew more than 1,000%.
Customer Story
Canon seeks smart growth through customer data and collaboration tools.
For more than 75 years, Canon has been known for pioneering innovative imaging products. As it seeks to compete in a new social, mobile world, Canon is using Salesforce to connect with customers and employees, and focus its business around them.
Customer Story
Bespoke identifies key decision makers by crunching oenophile data.
Bespoke Collection teams with Salesforce to help deepen long-term relationships with customers — with interest-driven content and tailored experiences.
Customer Story
Farmers Insurance
Farmers Insurance® is using the Salesforce Customer Success Platform to create a truly differentiated experience for its customers.
Customer Story
YETI Coolers
Outdoor products manufacturer YETI experiences 900% revenue growth in two years with Salesforce. With Service Cloud and Marketing Cloud, YETI creates personalized, cross-channel customer journeys that increase customer retention.
Customer Story
Shazam turns media data into sales magic with Tableau CRM.
Learn how Shazam, the media identification and discovery service, used Tableau CRM to restructure its sales organization and turn customer data into its greatest asset.
Customer Story
Philips listens to its customers — so it can build products that people really need.
For 120+ years, Philips’s innovative lighting, healthcare, and consumer lifestyle solutions have improved the lives of people all over the world.
Customer Story
Boggi
Boggi
Customer Story
Rossignol
As a 100-year-old alpine equipment icon, Rossignol is preparing for what the next century of mountain sport has in store. The company is working with salesforce.com to better connect winter sports enthusiasts to the company—and to each other.
Customer Story
T-Mobile's Success Story
Mobile carrier T-Mobile now uses a Salesforce-built app to streamline the sales process and track data across channels. Going beyond CRM, Sales Cloud, Service Cloud, and App Cloud have reduced work effort 70%.
Customer Story
Northern Trust brought together its sales and service on a single platform.
Top wealth management firm Northern Trust turns to Salesforce Financial Services Cloud to help its financial advisors save time and connect better with clients.
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