STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

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What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Jan 20, 2022 By Salesforce EMEA

What Is a Chatbot and How Is It Changing Customer Experience?

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.... Read More

Artificial Intelligence, Customer Service, Service, Service Cloud, Machine Learning

Sep 09, 2021 By Salesforce EMEA

Machine Learning: 6 Real-World Examples

With machine learning, computer systems can take all the customer data, build on it, and adapt to change. Algorithms adapt to data, developing behaviours that were not programmed in advance. In this blog, we go over how machine learning is used in real life.... Read More

Machine Learning, Artificial Intelligence, Future of Work, Marketing

Mar 03, 2020 By Salesforce EMEA

What Is Machine Learning and How Can Businesses Use It?

With larg tech organisations embracing the power of machine learning, smaller companies are becoming more interested in the capabilities. Machine learning is an application of AI that uses statistical models and big data to predict future trends, and it can be applied across every industry... Read More

Machine Learning, IT

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

What Is a Chatbot and How Is It Changing Customer Experience?

Machine Learning: 6 Real-World Examples

What Is Machine Learning and How Can Businesses Use It?

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised