LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Discover how the Arçelik Group responded to the COVID-19 pandemic on a global scale.

How Delhaize Is Going Digital to Serve Its Customers

Photo of Jonathan Hertog, Director of eCommerce & digital at Delhaize.

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Jonathan Hertog reveals how Delhaize is going digital to turbo-charge the customer journey.

Discover

How Richemont’s 20 Maisons Put a Unique Spin on Delighting Customers

Picture of Philippe Meyer, Group Client Marketing Director, Richemont

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

Learn how Richemont elevated the customer experience across 20 different brands.

Discover

Jul 16, 2020 By Salesforce EMEA

What Is a Chatbot and How Is It Changing Customer Experience?

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.... Read More

Artificial Intelligence, Customer Service, Service, Service Cloud, Machine Learning

Jun 17, 2020 By Lahcene Guerrouj

Machine Learning: 6 Real-World Examples

With machine learning, computer systems can take all the customer data, build on it, and adapt to change. Algorithms adapt to data, developing behaviours that were not programmed in advance. In this blog, we go over how machine learning is used in real life.... Read More

Machine Learning, Artificial Intelligence, Future of Work, Marketing

Mar 03, 2020 By Salesforce EMEA

What Is Machine Learning and How Can Businesses Use It?

With larg tech organisations embracing the power of machine learning, smaller companies are becoming more interested in the capabilities. Machine learning is an application of AI that uses statistical models and big data to predict future trends, and it can be applied across every industry... Read More

Machine Learning, IT

Editors' Picks

Machine Learning: 6 Real-World Examples

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

What Is a Chatbot and How Is It Changing Customer Experience?

Machine Learning: 6 Real-World Examples

What Is Machine Learning and How Can Businesses Use It?

Editors' Picks

Machine Learning: 6 Real-World Examples

8 Sales Tools and Tactics That Are Changing the Game

Begin Upskilling and Reskilling Employees Today

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

LEADING THROUGH CHANGE

Helping Business Manage Through Crisis

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Leading Through Change

Customer Success

Thought Leadership

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business
Manage Through Crisis