Customer Success Schneider Electric Simplifies Case Management & Empowers Call Agents Salesforce EMEA October 17, 2022 Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling. Service Customer Experience Customer Success Reports Five Customer Service Trends in South Africa Salesforce EMEA August 23, 2022 Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention. Service Customer Experience Reports Customer Data Platform UK Freight Firms Losing Billions – How to Compete Michael Pichler August 17, 2022 Every year, UK freight businesses lose £10bn of turnover to their competition. Read this guide on how not to. Service Data Culture Digital Transformation Reports How to Become a Trusted Enterprise and Build Customer Loyalty in 2022 Salesforce EMEA July 22, 2022 We asked customers how important trust was to them in their purchasing decisions. This is what they said. Service Customer Success Reports Digital Transformation Top Insights for Brand Differentiation with Digital Salesforce Authors May 3, 2022 How does your brand stand out? Learn how to achieve brand differentiation & create exceptional digital experiences basis consumer behaviours. Service Digital Transformation Reports Internet of Things IoT: 5 Innovative Examples To Drive Business Growth Salesforce EMEA April 25, 2022 Discover the most innovative examples of how businesses are using IoT to drive their business growth and profitability. Service IT Marketing Field Service 5 Tips to Transform Field Service Management & Boost Customer Loyalty Salesforce Authors April 22, 2022 Learn how to boost customer loyalty and trust by empowering your field service workforce with integrated data and greater automation. Service Customer Experience Digital Transformation Leadership The 8 Rules of Service Leadership Salesforce EMEA March 30, 2022 Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business. Service Reports Leadership Financial Services Simplify Customer Care in Financial Services with AI and Automation Salesforce Authors March 25, 2022 Learn how AI & automation give service leaders working in the financial services industry the tools to create next-gen customer experiences. Service Digital Transformation Financial Services Customer Relationships Improve Workforce Engagement and Customer Satisfaction Rebecca Mackenzie March 9, 2022 European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction. Service Customer Relationships
Customer Success Schneider Electric Simplifies Case Management & Empowers Call Agents Salesforce EMEA October 17, 2022 Streamlined case management leads to superb customer service. Read how Schneider Electric uses Scheduler to simplify appointment scheduling. Service Customer Experience Customer Success
Reports Five Customer Service Trends in South Africa Salesforce EMEA August 23, 2022 Discover what South Africans expect from customer service – and how you can drive up customer loyalty and retention. Service Customer Experience Reports
Customer Data Platform UK Freight Firms Losing Billions – How to Compete Michael Pichler August 17, 2022 Every year, UK freight businesses lose £10bn of turnover to their competition. Read this guide on how not to. Service Data Culture Digital Transformation
Reports How to Become a Trusted Enterprise and Build Customer Loyalty in 2022 Salesforce EMEA July 22, 2022 We asked customers how important trust was to them in their purchasing decisions. This is what they said. Service Customer Success Reports
Digital Transformation Top Insights for Brand Differentiation with Digital Salesforce Authors May 3, 2022 How does your brand stand out? Learn how to achieve brand differentiation & create exceptional digital experiences basis consumer behaviours. Service Digital Transformation Reports
Internet of Things IoT: 5 Innovative Examples To Drive Business Growth Salesforce EMEA April 25, 2022 Discover the most innovative examples of how businesses are using IoT to drive their business growth and profitability. Service IT Marketing
Field Service 5 Tips to Transform Field Service Management & Boost Customer Loyalty Salesforce Authors April 22, 2022 Learn how to boost customer loyalty and trust by empowering your field service workforce with integrated data and greater automation. Service Customer Experience Digital Transformation
Leadership The 8 Rules of Service Leadership Salesforce EMEA March 30, 2022 Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business. Service Reports Leadership
Financial Services Simplify Customer Care in Financial Services with AI and Automation Salesforce Authors March 25, 2022 Learn how AI & automation give service leaders working in the financial services industry the tools to create next-gen customer experiences. Service Digital Transformation Financial Services
Customer Relationships Improve Workforce Engagement and Customer Satisfaction Rebecca Mackenzie March 9, 2022 European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction. Service Customer Relationships