Digital Marketing How Do Brands Build Customer Loyalty in a Digital World? Carl Henderson September 13, 2018 In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more. Customer Experience Digital Marketing Sales Manufacturing Servitization: The Changing Face of Manufacturing & Service Salesforce Authors April 4, 2017 Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers. Manufacturing Service Internet of Things Field Service 3 Field Service Mistakes You Can Fix, First Time Salesforce Authors January 11, 2017 Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience. Customer Experience Manufacturing Service Salesforce on Salesforce Welcome Salesforce Einstein: AI for the World’s Smartest CRM Salesforce Authors September 19, 2016 With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM. Salesforce Platform IT Marketing Service Cloud 7 Ways to Empower Your Customer Service Agents Salesforce UK September 14, 2016 Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours. Customer Journey Service Service Cloud CRM 5 reasons to put customers at the centre of your business Salesforce Authors March 4, 2016 Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why. CRM Customer Experience Marketing
Digital Marketing How Do Brands Build Customer Loyalty in a Digital World? Carl Henderson September 13, 2018 In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more. Customer Experience Digital Marketing Sales
Manufacturing Servitization: The Changing Face of Manufacturing & Service Salesforce Authors April 4, 2017 Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers. Manufacturing Service Internet of Things
Field Service 3 Field Service Mistakes You Can Fix, First Time Salesforce Authors January 11, 2017 Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience. Customer Experience Manufacturing Service
Salesforce on Salesforce Welcome Salesforce Einstein: AI for the World’s Smartest CRM Salesforce Authors September 19, 2016 With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM. Salesforce Platform IT Marketing
Service Cloud 7 Ways to Empower Your Customer Service Agents Salesforce UK September 14, 2016 Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours. Customer Journey Service Service Cloud
CRM 5 reasons to put customers at the centre of your business Salesforce Authors March 4, 2016 Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why. CRM Customer Experience Marketing