Energy & Utilities Cloud Pricing

Maximise your operational efficiency, growth and sustainability initiatives with industry-built solutions ready to deliver value today.

First, choose the right Energy & Utilities Cloud edition for your business needs.

Sales

Accelerate growth and drive productivity with an out-of-the-box CRM designed for Energy & Utilities.

275 €

EUR/User/Month

(Billed annually)

Order Management
Sales Programmes
Industry CPQ, Bundling and Discounting

Try for free

Service

Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.

250 €

EUR/User/Month

(Billed annually)

Omnichannel Customer Engagement
Service Console
Self-Serve Portal & Insights

Try for free

Sales & Service

Unlimited power and support for Energy & Utilities, built on Sales Cloud and Service Cloud.

300 €

EUR/User/Month

(Billed annually)

Easy-to-use console for single view of customer & assets
Clean Energy Programmes
Sales & Service Insights

Try for free

Einstein 1 for Sales

Everything from Sales & Service, plus Sales Einstein AI, Data Cloud, Slack and more.

650 €

EUR/User/Month

(Billed annually)

Performance Management, Scheduler, Enablement, Digital Engagement, Scheduler and Team Collaboration with Slack.
Connect Salesforce and External Data with Data Cloud and Energy & Utilities Cloud Intelligence
Additional Einstein AI Requests

Einstein 1 for Service

Everything from Sales & Service, plus Service Einstein AI, Data Cloud, Slack and more.

650 €

EUR/User/Month

(Billed annually)

Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
Connect Salesforce and External Data with Data Cloud and Financial Services Cloud Intelligence
Additional Einstein AI Requests

This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Compare products and top features.

	Sales 275 € user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
Energy & Utilities Data Model & Integration
Configure, Price, and Quote for Energy & Utilities
Smart Utility Contact Center
Clean Energy Program Management
Agent & Mobile Worker Productivity
The Best of Salesforce for Sales
The Best of Salesforce for Service

	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
Utility Self Service Portal
Contact Center Console
Case Management
Omni-Channel Routing
Knowledge Management
Service Contracts and Entitlements
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Knowledge (Read-Only)
Knowledge (Read-Write)
Service Console Apps
Omni-Channel Routing (Enhanced)
Incident Management
Omni Supervisor
Case Milestone Tracker
Service Cloud Voice
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Einstein Next Best Action	5k requests PUPM	Unlimited Requests Per Agent		Unlimited Requests Per Agent
Eistein Case Classification			5 Data Segments	5 Data Segments
Einstein Case Routing			2,000 Routeing Predictions user/month	2,000 Routeing Predictions user/month
Einstein Article Reccommendations			Unlimited for agent users Einstein Article Recommendations in Flow	Unlimited for agent users Einstein Article Recommendations in Flow
Service Replies		Service Replies
Conversation Summaries	Available for purchase	Available for purchase
Einstein Bots	Available for purchase	Available for purchase
Enhanced Messaging	Available for purchase		Available for purchase
Feedback Management			Available for purchase
Help Center	Available for purchase	Available for purchase
Service Catalog
Authenticated Portal	Available for purchase	Available for purchase
Customer Community	Available for purchase	Available for purchase
Work Order Management
Service Catalog
Asset Management and Product Tracking

	Sales 275 € user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
Product Catalog
Industries Configure, Price & Quote (CPQ)
Large Account Sales Management
Customer Acquisition Management
C&I Multi-Site Quoting
Order Management
Lead Management
Contract Lifecycle Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
B2B Order Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
B2C Order Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Lead Assignment and Routing
Lead Scoring	UE		UE
Duplicate Blocking
Web-to-Lead Capture
Mass Email
Campaign Management
Email Productivity
Email Templates
To Do List
Campaign Influence	5 campaigns per opportunity		5 campaigns per opportunity	5 campaigns per opportunity	5 campaigns per opportunity
Account and Contact Management
Opportunity Management
Customizable Sales Process
Einstein Activity Capture
Task Management, Activity Feed
Person Accounts
Sales Console App
Sales Teams
Salesforce Meetings
Advanced Reporting Features
Customizable Reports and Dashboards
Advanced Reporting Features
Embedded Forecast Charts
Forecasting Mobile App
Enterprise Territory Management
Opportunity Splits
Opportunity Management
Opportunity Scoring
Deal Insights
Waterfall Chart
Sales Cloud Everywhere
Salesforce Mobile App
Full Offline Mobile Functionality
Contracts
Sales Orders
Quotes
Products and Price Books

	Sales 275 € user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
OmniStudio
FlexCards
Business Rules Engine
Document Generation
Document Tracking and Approvals
Data Processing Engine
Flow Builder
Lightning App Builder
AppExchange
Customizable Profiles and Page Layouts
Lightning Platform
Email Integration with Gmail or Outlook
Field Service Scheduling Optimization	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Field Service Asset, Inventory, and Product Tracking	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Field Service Opportunities	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Developer Sandbox
Field Service Mobile App	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Developer Pro Sandbox	Available for purchase	Available for purchase	Available for purchase
Full Sandbox	UE	UE	UE	1 full sandbox include per org	1 full sandbox include per org
Partial Sandbox	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org
Workflow and Approval
Custom Profiles and Page Layouts
Lightning App Builder
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Custom Applications
Roles and Permissions
Record Types (Per Object)
Salesforce Identity

	Sales 275 € user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
Data Model for Clean Energy Programs
Customer Self Serve Portal & Status Check
3rd Party Contractor Experience
Program Management Console
Application Management
Budget Management
Action Plans and Document Management
Energy Savings Calculations Automation
Incentive Calculation Automation
Outcome Tracking & Discovery Framework Assessment

	Sales 275 € user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month	Service 250 € user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month	Sales & Service 300 € user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month	Einstein 1 for Sales 650 € user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month	Einstein 1 for Service 650 € user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month
Einstein Conversation Insights	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Energy & Utilities Cloud Intelligence	Available for purchase	Available for purchase	Available for purchase
Data Cloud	Available for purchase	Available for purchase	Available for purchase
Scheduler	Available for purchase	Available for purchase	Available for purchase
Slack — Enterprise Grid	Available for purchase	Available for purchase	Available for purchase
Sales Programs	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Sales Planning	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Salesforce Maps	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Einstein for Sales	Available for purchase	Available for purchase	Available for purchase		Available for purchase
Digital Engagement	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Service Cloud Voice (BYOT)	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Service Cloud Einstein	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Feedback Management	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Einstein for Service	Available for purchase	Available for purchase	Available for purchase	Available for purchase	Available for purchase
Customer Community for Energy & Utilities	Available for purchase	Available for purchase	Available for purchase	Available for purchase

Extend the power of Energy & Utilities Cloud with these related apps and add-ons.

Field Field Service

Streamline field operations. Train a new energy workforce to improve on-site safety and efficiency.

Get the guide

Experience Cloud

Manage the growing ecosystem of energy service providers and stakeholders on our community portals.

Learn more

MuleSoft

Instantly connect a growing list of energy and utility applications and data with speed and scale.

Try for free

Tableau

Transform energy and customer data into actionable insights and processes.

Try for free

Business Intelligence

Help your entire team find important answers and start making data-driven decisions.

Learn more

View all add-ons

Then, choose the Success Plan that’s right for your business.

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.

Included in all licences

Access to Knowledge Articles, documentation and Trailhead
Global Trailblazer Community

Learn more

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.

30% of net licence fees

Expert guidance and product education
Health checks and recommendations
Access to 24/7 support for business-stopping issues
Bundled with Unlimited Edition

Learn more

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalised experience.

Contact your account executive

Designated Customer Success Manager
Customer Success Score
Proactive Monitoring and Key Event Management
Fastest 24/7 support response times

Learn more

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance and resources to our partner apps and experts, the Success Ecosystem is here to help you to realise the full potential of your Salesforce investment.

Partners

Scale and grow with pre-built apps and expertise on AppExchange.

Visit AppExchange

Professional Services

Accelerate time to value with unrivalled Salesforce expertise.

Learn more

Ready to take the next step with Energy & Utilities Cloud?

Try for free.

Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.

Start your trial

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

Request a call

Cloud Pricing FAQs

Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at +1 800 667 6389 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at +1 800 667 6389 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Cloud.

You can purchase licences of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multi-year payment options. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at +1 800 667 6389 to see what works for your business.

Sales

Service

Sales & Service

Einstein 1 for Sales

Einstein 1 for Service

Top Features

Scale Service and Boost Productivity with AI-Powered Automation.

Grow Revenue with Trusted Data and Relationships.

Optimize Cost-to-Serve with Flawless Experiences & Operations.

Reach Sustainability Goals Faster with Clean Energy Programs & Products.

See the Einstein 1 advantage.

Field Field Service

Experience Cloud

MuleSoft

Tableau

Business Intelligence

Standard Success Plan

Premier Success Plan

Signature Success Plan

Partners

Professional Services

Try for free.

Talk to an expert.

Are there upfront costs or additional fees?

What if my business priorities and product needs have changed?

Do Salesforce products integrate with outside applications and systems?

What support and service packages are available?

Can I pay monthly?

How long are your contracts?

Can I upgrade at any time? Can I add more products later on?