Often companies provide a wide range of field services, which means they’re likely juggling a variety of tasks, tools, individuals, and mobile devices.
A field service manager for a company that sells home healthcare devices might be responsible for the below:
- Scheduling sales meetings and presentations
- Sending out technical specialists to set up and inspect equipment
- Tracking employee progress in the field
All of these moving parts need to be tracked, organised, updated, and streamlined. This is where field service management comes into play: without a central system managing these tasks, it would be nearly impossible to conduct business efficiently.