Effortlessly connect with customers and employees through live video, no downloads required. Improve support, streamline issue resolution, and deliver an unparalleled, efficient experience, all while gaining a competitive edge in the digital landscape.
Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.
Drive team success with automated sessions. Equip your teams with the tools they need for success by automatically recording interactions. Access these recorded sessions to capture missed details, analyze performance, and ensure call quality management is at its best.
Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionize your assistance approach and deliver solutions that are faster, more effective, and highly engaging.
Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.
Elevate service with real-time video insights. Revolutionize customer support by empowering your experts to see through your customers' eyes, all within your digital channels. Enhance the quality of service, streamline issue resolution, and gain invaluable real-time insights with this innovative approach.
Redefine efficiency with remote issue resolution. Say goodbye to unnecessary onsite visits by effectively troubleshooting problems from afar. Boost your first-time fix rates by equipping your mobile workforce with the connections and knowledge necessary to resolve issues swiftly, delivering exceptional service to your customers — wherever they are.
Deliver a personal touch for faster deal closure. Elevate your sales game by bringing your product directly to your customers through the power of two-way video interactions. Foster trust, transparency, and confidence to eliminate abandoned carts and speed up the deal closure process, creating a seamless and engaging buying experience.
Visual Remote Assistant
Engage customers and employees anywhere with real-time, visual support.
- Real-Time Interactive Guidance
- Intelligent Engagement
- Quick Setup, Fast ROI
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM.
Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or gather information required for an onsite visit, improving first-time fix rates.
Organisations use Visual Remote Assistant to quickly guide customers over video chat to troubleshoot issues. Providing video options from a customer’s mobile phone cuts operational costs by reducing the number of truck rolls onsite to homes and businesses.